What can I take away?
bdg and Board facilitate performance management for fast food giants
Good planning is crucial for business success. This is especially true in the fast-food business, where speed of response and quick adaptation to changing consumer trends are essential. As the business grew, so did KFC's restaurant planning requirements, which meant that the Excel-based planning system was soon unable to keep pace with growth and needed to be replaced with a more powerful solution.
Together with bdg, KFC developed a concept for modelling and implementing a performance management and business intelligence tool to optimise the restaurant planning processes. Board was chosen as the CPM & BI software especially because of its ease of use and fast processing and evaluation time of data. The aim of the project was to create a uniform database as a single point of truth and to automate the planning processes to a large extent. This should shorten reporting cycles from several weeks to a few days and improve reporting quality. A facilitation of the previously very time-consuming changes and scenario planning was also aimed for.
Within a short period of time, bdg implemented a solution for integrated restaurant planning that was ideally tailored to KFC's business requirements. In addition to support and maintenance, bdg offers assistance in customising and extending the solution. Thanks to effective training, the KFC team can now control its planning solution largely independently and optimise processes.
The duration of the planning cycles could be greatly reduced with Board and at the same time made more reliable and meaningful. All information is now consistent and converges in a central data pool. Sources of error and duplication of work have been significantly reduced through the centralised and automated provision of data, and overall quality has been improved and time saved in the planning process. The planning process, which previously took several weeks, was radically shortened by the BI application. As desired, the solution for integrated restaurant planning also makes it possible to run through strategic simulations while maintaining the level of detail.
